Exchange/Return

We are happy to share about the Return policy offered to our customers. Please adhere to our Simple Returns policy below for eligibility.

• We should receive the product(s) back within 10 days of the dispatch date to receive a refund. You may return any product for any reason in these 10 days if the product returned is unused and in its original packaging.
• All products packaging (boxes, instructions etc.) and when applicable certificates of authenticity, grading, and appraisal should be attached with the item.
• Ensure the outer packaging for your return product(s) is suitable protection for transit to our return address.
• Any product that has been personalized or altered from its original state cannot be returned.
• Shipping and handling charges from your original order are nonrefundable unless the item is determined to have a manufacturing defect by our Returns Department.
• All refunds will be returned to the previous payment method the customer initially used at the time of ordering.
• All items purchased through the Online Auction and Clearance sections of the website, and during any Clearance Event are final and non-refundable.

Canadian customers are responsible for any customs, duties, taxes, brokerage fees, currency exchange fees or duties imposed by Canada Post or government agencies related to the original shipment. Jaipurbasta will not be able to refund such charges on return of products.

Follow these steps for 10 Day Easy Returns: 

• Complete the Return Instructions Form included with your original order.
•  Place all of the items you are returning and the complete form into an envelope strong enough to protect the items while in transit. Seal the package with packing tape. If you are including multiple invoices within one package, please separate items by invoice within the outer package.
• Secure the shipping label (options below) to the outside of the package. Be sure to cover or remove any existing shipping labels on the package.

• Retain a copy of your tracking number to track the status of your shipment.

Q:What happens if I lose my label?

A: Please contact Customer Service by sending an email us at shopjaipurbasta@gmail.com replacement mailed or emailed.

Option 2: Choose Your Own Label

Select your preferred carrier and mail the package to the address below.
Jaipur Basta

D-193, Opp. S.S.G. Pareek P.G College, Anand Bhawan, Kanti, Chand Pol Rd, Bani Park,

Jaipur, Rajasthan 302016

Option 3: No Shipping Label was included in my Order

Customer can email us at shopjaipurbasta@gmail.com

If item is eligible for return, the customer service agent will send the needed label to the home address we have on file.